Privacy Policy for Tales Therapy
Introduction
Tales Therapy ("we," "us," or "our") is committed to protecting your privacy and the
privacy of your pets. This Privacy Policy explains how we collect, use, share, and
safeguard your information when you use our online veterinary consultation services
through our website, mobile application, and related services (collectively, the
"Services").
By using our Services, you agree to the collection and use of information in
accordance with this Privacy Policy.
Information We Collect
Personal Information
We collect the following personal information:
Account Information:
● Full name and contact details (email, phone number, address)
● Username and password
● Payment information and billing details
● Profile photo (optional)
Pet Information:
● Pet's name, breed, age, gender, and weight
● Medical history and current medications
● Vaccination records and veterinary history
● Photos and videos of your pet for consultation purposes
● Behavioral and health observations
Consultation Data:
● Video call recordings (with your consent)
● Chat messages and communication logs
● Appointment scheduling information
● Treatment plans and medical recommendations
● Prescription and medication records
Technical Information
Device and Usage Data:
● IP address and location information
● Device type, browser information, and operating system
● Website usage patterns and navigation data
● Cookies and similar tracking technologies
● Video call quality and connection metrics
Communication Records:
● Support ticket interactions
● Email communications with our team
● Feedback and survey responses
How We Use Your Information
We use your information for the following purposes:
Primary Services
● Providing 24/7 veterinary consultation services
● Connecting you with appropriate veterinarians
● Facilitating video consultations and medical advice
● Maintaining comprehensive pet health records
● Processing payments and managing subscriptions
Service Improvement
● Analyzing usage patterns to enhance user experience
● Improving our platform's functionality and features
● Training our AI-powered triage systems
● Quality assurance and consultation monitoring
● Developing new veterinary services and tools
Communication
● Sending appointment reminders and follow-up notifications
● Providing important service updates and announcements
● Responding to customer support inquiries
● Sending marketing communications (with your consent)
● Emergency notifications related to your pet's health
Legal and Compliance
● Complying with veterinary regulations and licensing requirements
● Maintaining medical records as required by law
● Preventing fraud and ensuring platform security
● Protecting the rights and safety of users and pets
Information Sharing and Disclosure
With Veterinarians
We share relevant pet and consultation information with our licensed veterinarians to
provide medical care and advice.
Service Providers
We may share information with trusted third-party service providers who assist us in:
● Video conferencing and communication services
● Payment processing and billing
● Cloud storage and data hosting
● Customer support and technical services
● Marketing and analytics platforms
Legal Requirements
We may disclose information when required by law or to:
● Comply with legal processes, court orders, or government requests
● Protect against fraud, abuse, or illegal activities
● Enforce our Terms of Service and protect user safety
● Respond to emergency situations involving pet or human safety
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be
transferred to the acquiring entity.
Data Security and Protection
Security Measures
We implement comprehensive security measures including:
● End-to-end encryption for video consultations
● Secure data transmission using SSL/TLS protocols
● Multi-factor authentication for account access
● Regular security audits and vulnerability assessments
● Restricted access to personal information by authorized personnel only
Data Retention
● Consultation records: Retained for 7 years as required by veterinary
regulations
● Account information: Retained while your account remains active
● Payment data: Retained according to financial compliance requirements
● Video recordings: Stored securely for 2 years for quality assurance purposes
International Data Transfers
If you access our Services from outside India, your information may be transferred to
and stored in India or other countries where our servers are located.
Your Rights and Choices
Access and Control
You have the right to:
● Access, update, or delete your personal information
● Download a copy of your consultation history
● Opt-out of marketing communications
● Request deletion of your account and associated data
● Withdraw consent for video call recordings
Cookie Management
You can control cookies through your browser settings, though this may affect your
ability to use certain features of our Services.
Communication Preferences
You can manage your notification preferences in your account settings or by
contacting us directly.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
● Maintain your login session and preferences
● Analyze website usage and improve performance
● Provide personalized content and recommendations
● Enable third-party integrations and social media features
Types of cookies we use:
● Essential Cookies: Required for basic website functionality
● Performance Cookies: Help us understand how users interact with our
Services
● Functional Cookies: Remember your preferences and settings
● Marketing Cookies: Used to deliver relevant advertisements (with your
consent)
Children's Privacy
Our Services are intended for pet owners who are 18 years or older. We do not
knowingly collect personal information from children under 13. If we become aware
that we have collected information from a child under 13, we will delete such
information immediately.
Third-Party Links and Services
Our Services may contain links to third-party websites or integrate with external
services. This Privacy Policy does not apply to third-party sites or services, and we
are not responsible for their privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or
applicable laws. We will notify you of material changes by:
● Posting the updated policy on our website
● Sending email notifications to registered users
● Displaying prominent notices within our Services
Your continued use of our Services after any changes constitutes acceptance of the
updated Privacy Policy.
Regional Privacy Rights
For Indian Users
In accordance with Indian privacy laws, you have specific rights regarding your
personal data. We comply with applicable data protection regulations and industry
standards.
For International Users
If you are located in the European Union, California, or other jurisdictions with
specific privacy laws, additional rights may apply to you under local regulations.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our
data practices, please contact us:
Tales Therapy Privacy Team
Email:
caretalestherapy@gmail.com
Phone: +91-XXXX-XXXXXX
Address: Punjab, India
Website:
www.talestherapy.com
Data Protection Officer:
caretalestherapy@gmail.com
For all privacy-related inquiries, data access requests, or concerns about how we
handle your personal information and your pet's medical data, please reach out to us
at
caretalestherapy@gmail.com
. We are committed to responding to all privacy inquiries within 30 days and will work
diligently to address any concerns you may have about our data handling practices.