1. Nature of Service
This is a teleconsultation service provided by qualified veterinarians for non-emergency situations. The advice is based on the information provided by the user and does not replace physical examination where required.
2. User Responsibilities
Users must provide accurate information about their pet(s).
Users must ensure they are available at the scheduled consultation time.
In emergencies, users are advised to visit the nearest veterinary hospital immediately.
3. Limitations of Teleconsultation
Teleconsultation is suitable for non-critical issues (e.g., skin problems, minor infections, nutrition, behavioral issues).
We cannot guarantee diagnosis without a physical exam.
If an in-person visit is recommended, users are responsible for acting on this advice.
4. Refund Policy
No refunds are provided once the appointment is booked
5. Prescription Disclaimer
Medicines prescribed are based on symptoms shared by the user.
Prescriptions are issued under the laws of India and may be invalid outside Indian jurisdiction.
6. Data Protection & Privacy
All user and pet data is confidential.
We use secure channels for communication and record-keeping.
Data will not be shared with third parties except under legal obligation.
7. Liability
Tales therapy and its vets shall not be liable for any consequences arising from incomplete or false information provided by the user.
Teleconsultation outcomes are based on best professional judgment and are not a substitute for emergency care.
8. Jurisdiction
Any disputes will be subject to the jurisdiction of courts in Faridkot , Punjab , India.